Account Help

Library Cards

Carver County Library cards are free to all the residents of Carver County with current identification. For your convenience, always bring your Carver County Library card when you visit the library. You are responsible for materials checked out on your library card. Parents are responsible for all materials borrowed by their children. Report a lost card or change of address immediately. 

PIN

Your PIN (Personal Identification Number) is a code that verifies your identity when you access your Library account. Your library PIN may consist of numbers and/or letters. When you apply for your library card, you'll be asked if you would like to create a PIN. For your privacy and security, your PIN can be changed by you at any time by visiting the My Account page. For security, PINs are encrypted and not even the librarians can see your PIN. Consequently, if you lose or forget your PIN, you must contact the library, verify your identity, and request to have a librarian erase your PIN. Once this is done, you'll need to go through the process of creating a new PIN.

What can I do with my PIN?

Your PIN, along with your name and the barcode number from the back of your library card, allows you to:

  • View your Library account online
  • Renew your library materials online
  • Place "holds" online for items not on the shelf
  • Update your phone, address, and e-mail address online.

Requests

If an item is checked out, you may request to have it set aside for you when it is returned. Books and audiovisual materials may be reserved. There is no charge. Library staff will reserve materials for you or you may do it yourself on the online catalog.

Updating Patron Information

Library users can now update their street address, telephone number, and e-mail address using the Web on the My Account page. To update information, patrons will need to know their library card barcode number and PIN number.

Library Accounts

Patrons have the ability to see the books that are checked out of their library card, see the books that they have placed on hold, modify their personal information, and other information by logging on to the My Account page.

Returning

All Carver County Libraries have 24 hour book drops. The Carver County Library System is a member of the Metropolitan Library Service Agency (MELSA). This means you may return most items borrowed from any public library in the seven county metro area to any other public library in the area.

Overdue Fees

Materials kept past the due date accrue fines.
Juvenile material - 10¢ an item per open day overdue to the maximum fine of $2 per loan period.
Adult material - 30¢ per item per open day overdue to a maximum fine of $6 per loan period.
Persons with disabilities may apply for a fine-free library card, which exempts them from overdue fees.

Lost or Damaged Material

Borrowers are responsible for replacement cost (retail cost plus processing fee) for lost or damaged materials.  By registering for an account with Carver County Libraries, the individual assumes responsibility for:

  • Payment of late fees incurred on their account
  • Payment for any lost or damaged materials
  • Updating their contact information in the event it changes