Library services at Carver County Library during COVID-19
This page was last updated 5/27
Carver County suspended has suspended most walk-up services in response to the ongoing COVID-19 pandemic. Important public health information, and additional information about the County’s response can be found here.
All library buildings remain closed. Carver County Libraries and Express Libraries are closed until further notice except Carver, Cologne, and Mayer Express, which are open to serve you at this time, details about our Express Libraries can be found here.
There are library resources available 24/7 with your library card. Don’t have a card? No problem! You can reach us Monday through Friday, 10 am to 5 pm, to get one over the phone. Call 952-448-9395 x 1 and we would be happy to assist you. You can also access library materials using the contactless curbside service.
Frequently Asked Questions
Can I get help from the Library?
- Yes. Many common questions are answered below.
- Use our Contact Us form.
- You can reach us at 952-448-9395 x 1 Monday through Friday, 10 am to 5 pm to answer your general service questions.
- On social media you can send us direct messages on Facebook, Twitter or Instagram at any time. We periodically check in most evenings and weekends.
- For reference questions or to place holds, contact the Chanhassen information desk at 952-227-1502, Monday through Friday from 10 am to 2 pm.
- You can chat with a librarian online for research, information, and reference help 24 hours a day, 7 days a week.
How do I access the library’s resources from home?
- You just need a library card barcode and PIN number. This will allow you to immediately access all of our digital resources, as well as our eBooks, eAudiobooks, and eMagazines through the Cloud Library and RBdigital websites and apps. Please call 952-448-9395 x 1 for assistance or contact us.
- Due to the effect COVID-19 has had on schools, colleges, and workplaces, many companies have opened up access to additional resources from home temporarily. You can access those resources here.
What if there are problems with my library card?
- Library card expiration dates have been extended to July 1, 2020 to ensure full access to services.
- Library card sign-ups can be completed over the phone and a card will be mailed to you. Please call 952-448-9395 x 1 for assistance.
My library card is going to expire soon. What should I do?
- All library cards that have a March, April, May, or June expiration date have been renewed until July 1, 2020.
I don’t have a library card. Can I still get one so I can use online services?
- Carver County Library will be accepting library card registrations over the phone at 952-448-9395 x 1. This will give you immediate access to our digital resources.
When are my materials due?
- All check-outs have been extended to six weeks (except kits that are checked out for eight weeks). This includes our Lucky Day Collection and DVDs.
- Materials do not need to be returned until the library reopens.
- You can renew materials by phone at 952-279-5244, or online with your library card number and four digit PIN. If you call, you'll need the barcodes of any items you want to renew.
Do I have to pay fines on materials due when the library was closed?
- No fines will be assessed for materials due during this closed period.
What about library items on hold?
- You may still place items on hold and pick up during our contact curbside service.
- Once libraries reopen, items currently on hold for you will remain on hold for one week after the library opens.
- You will not receive hold notices, so please refer to your online account to track progress on holds.
How do I pick-up my holds?
- All libraries now offer contact-free curbside pickup of requested items or items on hold. Details are here.
When will the library reopen?
- We are working closely with local and state officials and will reopen when the health and safety of the public and staff is no longer compromised, and the Governor’s “Stay at Home” order has been lifted. Please check back often for updates. You can also follow us on Facebook, Twitter and Instagram.
Can I drop off materials in the book drop?
- All book drops are open to so you can return materials.
Are libraries quarantining materials?
- Yes. All returned library materials are set aside for 72 hours before they are shelved or made available for patron requests.
Can I donate library materials?
- We appreciate all the support we have received for book sales. Because of your generosity and the decision to postpone book sales until further notice, we have run out of room! Once we have space, we will gladly take them again, but we are unable to at this time. So gather those donations and keep them safe for now. We'll let you know when you can bring them in.
Can I book a meeting room?
- Meeting room reservations are not being accepted
- All meeting room reservations have been canceled through August 31.
What other programs and services is the library offering while closed?
- Live streaming story times on Facebook.
- Videos on use of information resources, arts and crafts, music, what to read next, and more on Facebook.
- Temporary access to new information resources.
- Home access to the popular Ancestry.com database.
- Find updates about services and programs on Facebook, Twitter and Instagram.
Still have questions?
- Use our Contact Us form.
- You can reach us Monday through Friday from 10 am to 5 pm by phone 952-448-9395 x 1.
Again, we want you to know we miss you, we are thinking about you, and we are looking forward to seeing you again in the library soon. Stay safe. Stay healthy. And stay connected to your library!