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ALERT- Carver County Library locations closed beginning March 18, 2020, click here for more information.

COVID-19

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Library locations closed until further notice

This page was last updated 4/3

Carver County suspended walk-up services, except for emergency and 24/7 operations, in response to the ongoing COVID-19 pandemic through Sunday, April 12. Important public health information, and additional information about the County’s response can be found at https://www.co.carver.mn.us/covid-19

Carver County Libraries and Express Libraries are closed until further notice except Mayer Express, which will remain open to serve you at this time. This was not an easy decision to make, and not one we take lightly.  The health and safety of the public and staff remains our top priority.  Please view the video from our Library Director Heidi Hoks on Facebook.

There are library resources available 24/7 with your library card at https://www.carverlib.org/.  Don’t have a card?  No problem!  You can reach us Monday through Friday, 10 am to 5 pm, to get one over the phone.  Call 952-448-9395 x 1 and we would be happy to assist you. 

Please continue to check our website for library updates.  We want you to know we miss you, we are thinking about you, and we are looking forward to seeing you again in the library soon.  Stay safe.  Stay healthy!

Check us out on Facebook, Twitter and Instagram for online opportunities to connect and more, including live streaming storytimes, videos on use of information resources, and more.

Frequently Asked Questions

Can I get help from the Library?

  • Yes. Many common questions are answered below.
  • Contact us by via our website at: https://www.carverlib.org/about-us/contact-us
  • You can reach us at 952-448-9395 x 1 Monday through Friday, 10 am to 5 pm to answer your questions
  • For reference questions, contact us using AskMN, an online service for information and research help available 24 hours a day, 7 days a week. 

How do I access the library’s resources from home?

  • You just need a library card barcode and PIN number. This will allow you to immediately access all of our digital resources through our website (www.carverlib.org), as well as our eBooks and eAudiobooks through the Cloud Library (https://www.yourcloudlibrary.com/) and RBdigital (https://carvermn.rbdigital.com/) websites and apps. Please call 952-448-9395 x 1 for assistance or contact us.
  • Due to the effect COVID-19 has had on schools, colleges, and workplaces, many companies have opened up access to additional resources from home temporarily. You can access those resources here.

What if there are problems with my library card? 

  • Library card expiration dates have been extended to July 1, 2020 to ensure full access to services.
  • Library card sign-ups can be completed over the phone and a card will be mailed to you. Please call 952-448-9395 x 1 for assistance. 

My library card is going to expire soon.  What should I do?

  • All library cards that have a March or April expiration date have been renewed until July 1, 2020.

I don’t have a library card.  Can I still get one so I can use online services?

  • Yes, you can! Carver County Library will be accepting library card registrations over the phone at 952-448-9395 x 1. This will give you immediate access to our digital resources.

When are my materials due?

  • All check-outs have been extended to six weeks (except kits that are checked out for eight weeks). This includes our Lucky Day Collection and DVDs.
  • Materials do not need to be returned until the library reopens.
  • You can renew materials by phone at 952-279-5244, or online with your library card number and four digit PIN. You'll need the barcodes of any items you want to renew.

Do I have to pay fines on materials due when the library was closed?

  • No fines will be assessed for materials due during this closed period.

What about library items on hold? 

  • You may still place items on hold and pick them up at the Chanhassen or Waconia libraries (see below).
  • Once libraries reopen, items currently on hold for you will remain on hold for one week after the library opens
  • You will not receive hold notices, so please refer to your online account to track progress on holds

How do I pick-up my holds?

  • Both the Chanhassen and the Waconia libraries have started contact-free curbside pickup of requested items or items on hold.  Call Chanhassen at 952-227-1501 or Waconia at 952-442-4714 ext.2 from 10:00 a.m. to 2:00 p.m. Monday-Friday to utilize this service.

When will the library reopen?

  • We are working closely with local and state officials and will reopen when the health and safety of the public and staff is no longer compromised and the Governor’s “Stay at Home” order has been lifted. Please check back here often for updates. You can also follow us on FacebookTwitter and Instagram

Can I drop off materials in the book drop?

  • All book drops will be open to so you can return materials.

Are libraries quarantining materials?

  • Yes.  All returned library materials are set aside for 72 hours before they are shelved or made available for patron requests.

Can I donate library materials?

  • We appreciate all the support we have received for book sales. Because of your generosity and the decision to postpone book sales until further notice, we have run out of room! Once we have space, we will gladly take them again, but we are unable to at this time. So gather those donations and keep them safe for now. We'll let you know when you can bring them in.

Can I book a meeting room?

What other programs and services is the library offering while closed?

  • Live streaming story times on Facebook.
  • Videos on use of information resources on Facebook.
  • Temporary access to new information resources
  • Home access to the popular Ancestry.com database
  • Keep up-to-date on Facebook, Twitter and Instagram for more!

Still have questions?

Again, we want you to know we miss you, we are thinking about you, and we are looking forward to seeing you again in the library soon.  Stay safe.  Stay healthy. And stay connected to your library!