Pinnacle: FAQ

How do I know if my applicant has a criminal history?
As investigators, we take the time to research court dockets. Most “screening” companies only report criminal convictions because they only have access to third party databases. This means they don’t report misdemeanors associated with “spin-off” crimes from illegal drug activity or misdemeanors resulting from court reduced, first-time felony charges. At Pinnacle, we work directly with the court system—ensuring up-to-date information regarding pending, amended or reduced charges; outstanding warrants; and all misdemeanor and felony convictions. We research criminal records for every state and county the applicant lived in during the past 7 years and also research records for all aliases, maiden and married names. If needed, we can also research civil court records revealing information on judgments, bankruptcies, liens, and domestic violence orders.

How do I know if an applicant is using a stolen social security number?
Identity Fraud is the fastest growing crime in the United States. People steal identity to hide a criminal record, rent an apartment, run up debt, and enable illegal immigration or acts of terrorism. Routinely, our investigators discover applicants who have provided false social security numbers or attempt to evade a criminal history through the use of aliases.

Am I protected from negligence liability?
In our experience, we have found that 25% of all applicants have criminal records and 10% have identity fraud discrepancies. Courts hold companies financially and legally responsible for actions taken by employees who were not subjected to background investigations. Pre-employment investigations help protect you from negligent lawsuits, employee theft and workplace violence—including acts of terrorism.

What kind of references am I really getting?
Applicants provide references who will tell the “best story”, sometimes using scripted and well-rehearsed lines. Pinnacle verifies listed character references, but we will also find developed references--individuals who are referred by a third party. Developed references provide a richer narrative, and a more objective view of the applicant.

Can you provide sample reports or forms for client use?
Pinnacle has compiled several sample reports in order to assist our clients in customizing a report that fits their company's needs. In addition, we have provided forms and website links which clients will find useful in streamlining the screening process. They can be found on our Forms page.

Does your organization provide continuing education or customer training?
Pinnacle puts client education at the forefront by conducting educational seminars and employee training workshops. The hallmark of Pinnacle's services is training, which provides a more informed and better-equipped business consumer. Our education and training program is custom designed to meet the client's needs.

How do I get started with Pinnacle?
Our Client Services Director may be your original contact; however, you will have direct access to our specialized management staff at all times. Contact us at: admin@pinnacleprof.com or call toll free at: (800) 955-5306.

How long has Pinnacle been in business?
Pinnacle has been serving corporate, government and educational clients since 1987.

What is your average turnaround time?
Turnaround time for investigative services varies somewhat, depending on the depth of the investigation you ask for. However, most basic criminal history background checks will be returned in less than 24 hours.

What makes Pinnacle unique?
We are a woman-owned company that provides clients with a full range of services by professionals who are experienced in investigations and risk management. These services include training and investigations in: pre-employment backgrounds, criminal and criminal defense, harassment/discrimination, employee complaints, employee theft and fraud, worker's compensation fraud, workplace violence, and substance abuse screening. We work jointly with attorneys defending clients in a wide variety of legal issues. Pinnacle also has the ability to help identify issues that may result in legal problems for a company before they can occur.

Our professional team is on call 24 hours to serve the needs of our clients.

What type of account customization options do you offer?
The needs of each client are assessed through an initial consultation and evaluation of client requirements. This information is transferred to our information technology department, where an electronic data form will function as the client's permanent template. This allows for submission of service requests through an encrypted high-security firewall. Clients who are not web-enabled have the option of fax or email reporting.

What type of educational background and training does your staff have?
Our staff includes highly trained and experienced individuals in the fields of criminal justice, civil investigations, risk management, employment screening, employee training and seminars, employment issues, security operations, and technology. Each manager has several years experience and training in their field of expertise.

1-800-955-5306